25 January 2013
During a routine inspection
We found that people were supported in making day to day decisions about the care they received. People's values and diversity were respected and promoted.
The care people received was of a good standard and was reflected in their care plans. One person told us, 'They give the best service'.
Arrangements were in place to ensure that people were protected from harm. Staff were clear about how they should report concerns outside of the agency. One relative told us their relative, 'Is safe in the hands of the staff'.
We found that staff were recruited in a safe way and correct checks were carried out to ensure their suitability to care for people. One relative told us their relative, 'Really enjoys their company'.
The agency had a clear complaints procedure which was accessible to people. People we spoke with told us they would be confident in raising any issues, although none had reason to have done so.