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Pinewood Residential Home Good

All reports

Inspection report

Date of Inspection: 4 March 2013
Date of Publication: 30 April 2013
Inspection Report published 30 April 2013 PDF


Inspection carried out on 4 March 2013

During a routine inspection

People received good quality support. People were encouraged to express their views and live as they wished. We saw that people had full and varied social lives.

People we spoke with told us that they were happy with their care and felt included in their plans. One person told us they �really like it here� and �I can't fault it�. One person told us they �like the view from my room� and �I get on with all the lovely staff�.

People and their families were encouraged in developing their care plans. We saw that care plans were person centred and reflected each person�s needs and preferences. People told us they were happy with the staff support they received.

Staff were knowledgeable about people�s support needs and treated people respectfully. They were supportive and patient. They explained and reassured people where necessary. Complaints and concerns were listened to and acted upon immediately.