- Homecare service
Barnet Supported Living Service
Assessment report published 8 April 2026
Contents
Ratings
Our view of the service
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Barnet Supported Living Services provides care and support to people with learning disabilities living in four 'supported living' settings, so that they can live in their own self-contained flats as independently as possible. People's care and housing are provided under separate contractual agreements. The Care Quality Commission (CQC) does not regulate premises used for supported living; this inspection looked at people's personal care and support. At the time of our inspection 32 people received the regulated activity 'Personal Care' from Barnet Supported Living Services.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
People were protected and kept safe. Staff understood and managed risks. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care.
People and their relatives were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving between services. They monitored people’s health to support healthy living. Staff understood and worked within the principles of the Mental Capacity Act 2005.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences.
Staff understood people’s communication needs and communicated effectively with people using appropriate methods. The culture of the service was positive, and person centred. Staff enjoyed their job and reported there was good team morale.
People were involved in decisions about their care. Staff provided information people could understand. People knew how to give feedback and were confident the provider took it seriously and acted on it. Staff supported people’s individual needs.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Managers provided hands on care and knew the people using their service well. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers regularly reviewed the quality and safety of care delivery through a programme of regular spot checks.
People's experience of this service
Staff knew people well and were kind and compassionate. An individually tailored service was provided that was responsive to people’s needs. People and their relatives were involved in care decisions. People were supported to develop their daily living skills and to build on their independence. Staff supported people to remain healthy and active.
Relatives told us they felt staff knew their relative well and would recognise any emotional or health concerns and act quickly
Comments from relatives we spoke with included, “We are very happy with her care and where she is at the moment. Her sisters visit and take her out and they say everything is very good.” And” I’ve got no concerns there; they’ve been pretty good and stable. They’re very helpful and caring. They’re looking after him very well.”