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Archived: T H Russell Charitable Trust

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Inspection report

Date of Inspection: 26 June 2013
Date of Publication: 30 July 2013
Inspection Report published 30 July 2013 PDF

Food and drink should meet people's individual dietary needs (outcome 5)

Meeting this standard

We checked that people who use this service

  • Are supported to have adequate nutrition and hydration.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 26 June 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information sent to us by commissioners of services.

Our judgement

People were provided with a choice of suitable and nutritious food and drink.

Reasons for our judgement

We received information of concern from a member of the public that people were not supported to eat their meals when they needed support.

People were supported to be able to eat and drink sufficient amounts to meet their needs. People told us that the food was very good. One person said; " Sometimes there is too much on my plate." Another person told us the food was the best they had ever had. We observed lunch. People had chosen their meal and were served vegetables by the staff. People were able to choose how much they wanted. One person told us there was always enough. One person had one to one support to eat their meal from a member of staff. Staff offered encouragement and assisted when they said they were tired.

Drinks were available throughout the day. People had hot drinks mid morning and were offered a choice of cold drinks with their meal. We also saw that people had cold drinks in their rooms and there were drinks available in the lounge.

We spoke with the registered manager who told us they had sat two people together because one person enjoyed their food and the other person did not. They hoped that sitting those two people together would encourage the person who was reluctant to eat. We were told by staff that this arrangement had indeed worked as the person who did not enjoy eating was eating more at meal times. This was evidenced in their care plan and weight record.

One person we spoke with was concerned they were unable to have a light diet. They explained that they felt their plate was usually too full. This person also thought that the meals were predictable each week and there should be more change. They told us they had spoken with the chef about their concerns. They told us in their opinion this had not made a difference. The provider may wish to note that they should regularly ask people about changes they would like to see on the menu.