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Archived: T H Russell Charitable Trust

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Inspection report

Date of Inspection: 5 March 2013
Date of Publication: 4 April 2013
Inspection Report published 4 April 2013 PDF

Overview

Inspection carried out on 5 March 2013

During a routine inspection

During our inspection we spoke to four residents who lived at the home, and a visiting family member. We also spoke to three members of the care staff.

Residents told us that they liked living at the home, and felt that the staff respected their wishes and feelings. A resident told us "I am not really a sociable person, I enjoy my own company. I've never been railroaded into joining in activites." Another resident told us "the staff are respectful and polite."

Residents we spoke to told us they felt well cared for in the home. A resident said "the care is very good. I can't think of anywhere that it would be better." Another resident told us "they always explain what they are going to do, before they do anything - I'm quite comfortable here."

Residents told us that they felt safe living at the home. A resident told us "I have never had any problems with the staff here." A member of a residents family told us "I don't think there have been any problems, if there were any my mother would be the first one to complain. She has a phone, and we don't hear anything. She's better than she's been for a long time."

We found that the home had sufficient numbers of suitably qualified and experienced staff on duty on the day of our inspection. We saw that the home had systems in place to assess and monitor the quality of services. These took account of residents views and comments, and ensured that residents benefitted from appropriate care and support.