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Archived: C & V Orchard Residential Limited Inadequate

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Inspection report

Date of Inspection: 8 November 2013
Date of Publication: 21 November 2013
Inspection Report published 21 November 2013 PDF | 85.68 KB


Inspection carried out on 8 November 2013

During a routine inspection

We completed this inspection as part of our scheduled programme to check on the welfare and safety of people that lived at the home. During the inspection we spoke with the provider, the deputy manager, care staff, people who lived at the home and relatives.

People were supported to have their personal care needs met. People were dressed in an individual style that reflected their age and gender. People saw the GP when they were ill and had eye and dental check-ups. People had the opportunity to take part in some activities.

People's nutritional needs were assessed and were regularly reviewed. People were offered a choice of food and drinks. People were provided with support to have their meals. Some people needed to have their food and drink monitored. These records were not always fully completed.

The provider was making sure that care staff were suitable to work with vulnerable people. The home was completing the necessary checks before care staff started working at the home.

The home had a complaints procedure. Relatives told us that the home took action when they raised any concerns.

The home's record keeping needed to improve. People's care records and records required for the effective running of the home were not adequately completed.