- Care home
Westerley Residential Care Home for the Elderly - Westcliff-on-Sea
Assessment report published 4 September 2025
Contents
Ratings
Our view of the service
Date of assessment: 6 August to 19 August 2025.
Westerley Residential Care Home for the Elderly – Westcliff on Sea is a care home. People in care homes receive accommodation and personal care under one contractual agreement. CQC regulates both the premises, and the care provided, and both were looked at during this inspection. Westerley Residential Care Home for the Elderly – Westcliff on Sea provides a service for up to 20 older people, some of whom may be living with dementia. At the time of the inspection there were 19 people living at the service. Accommodation is provided over two floors and people have access to communal areas.
We received concerns in relation to staffing levels and fire safety concerns. As a result, we undertook a responsive assessment to review the key questions of safe, effective, and well-led only.
We found breaches of regulations in relation to medicines, safe and effective staffing, premises and equipment, and good governance. Suitable arrangements were not in place to ensure all staff employed were safely recruited. Fire safety and evacuation processes were not sufficient to ensure people’s safety in the event of a fire. The registered manager’s governance arrangements did not always provide assurance the service was well led. Quality assurance systems were not robust and had not identified the shortfalls we found during our inspection.
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.
We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had a good understanding of people's preference of care, staff promoted people's independence. Notwithstanding our findings about the quality and safety of the care provided at the service people told us they were happy living at the service. People and relatives told us they got on well with staff and staff knew how to support them.
A person told us, “I am very happy here, because I am not lonely and there are people about. The staff here are very kind to me.” A relative told us, “I find the home well run and the management team are approachable, and I feel confident they would listen to me if I had any concerns. Food is very good, and staff are very accommodating, if there isn’t anything my loved one fancies they also find something they want to eat. Amazing home very impressed.”
Another relative told us, “Fully confident in the management frequently in contact always available to talk to and very friendly and approachable. I rate this home one of the best around its person centred and focused on the individual. Always clean and tidy and staff very supportive, we couldn’t have found a better home.”