Springfield Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

We observed positive interactions between people and staff. We had only positive feedback from people who told us staff were, “kind”, “nice” and “lovely.” A person said, “They [staff] give me a little hug, and make me feel better. Ever so kind they are.” People’s relatives also gave overwhelmingly positive feedback about staff. One relative said, “Yes, they are absolutely lovely and so patient.” Another relative told us, “The staff are kind to [person] and to me as well and that really helps.”

Staff understood how to respect people’s privacy and dignity.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

We saw 2 people leaving the service for their daily walk. Both had been used to walking in their daily lives before moving to the service and this was something the service was keen to support. A member of staff checked people had their lanyards with them before they left.

People were encouraged to maintain close relationships with friends and family. We saw some people had mobile phones which staff made sure were charged and ready for them to use when they wanted to. People were supported to attend religious services provided at the service or a local church. A person said, “I go to church every Sunday. I am picked up and brought back.” There was a range of activities available for people to take part in if they chose to and the programme for these was on display in communal areas. This included coffee afternoons which were open to members of the public, entertainment, church visits, and visits from local schools, scouts, beavers and cubs. A staff member said, “I do a meeting every 3 months; we have new people coming in and out, so we talk about what people like to do. We get an idea of what kind of things people enjoy. It's about asking people and if people don’t like it, we will take it off the plan or provide something else for them.”

People who chose not to take part and those who were in bed, also had access to meaningful activities. A staff member said, “We do a lot of 1 to 1 with people. We’ve got [tablet devices] we can use with people, and a lot of people enjoy crafts which you can still do in bed.” A relative said, “[Person] really enjoys all the entertainment they lay on; they are good with that. There is a very good [social media] page, and they post pictures of activities two or three times a week, I really like that. It’s a nice way to see what’s going on.” We saw a quiz taking place on one day; people were joining in and laughing. Other staff who passed by also joined in creating a friendly atmosphere.

People had brought furniture and other items when they moved to the service. People were able to personalise their bedrooms if they wanted.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People’s relatives told us they were able to visit the service whenever they wanted. Care plans we looked at informed staff how to support people to maintain their independence. In hygiene plans for example, the guidance for staff referred to people being encouraged to do what they could for themselves. A relative said, “Staff try to encourage [person] to do things for themself now [they] are stronger, but the staff are around if [person] needs help.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Records showed staff monitored people’s observations during ‘resident of the day’, and we observed staff interacting with a visiting professional. Records showed staff used a nationally recognised tool to assess people’s clinical condition if they had concerns about their wellbeing. The tool supported staff in knowing when to escalate concerns about people’s health. A staff member said, “The care staff will come and tell me if someone is poorly, or just not right. I will do a check visually, see what I think and do the observations. We will call 999 or call the GP and tell them the [monitoring tool] score. The GP has been really good. If I call and I'm worried, they're here within 10 minutes.”

A relative said, “The other day one of the girls bought [person] handkerchiefs as [person] was complaining, [they] had none. I said to the girl how much do I owe you? She said it wasn’t much, and she didn’t want any money back. I was touched by this.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Overall, the staff we spoke with said they felt supported by the provider. Staff were encouraged to undertake additional qualifications to support them in their development. Staff received birthday gifts and were rewarded for attendance. One staff member said, “It’s a great company to work for. This place, they make you feel really valued. I don't feel like a number. They listen to us, it's lovely.” Staff told us the provider was regularly at the service and was approachable. Another staff member told us, “It's a nice place to work, everyone gets on. The big bosses are wonderful; they are very supportive.”

Several of the staff were from overseas. The manager told us they worked with staff to understand any cultural needs. They said, “Some staff are unable to work Fridays because they pray, and for other staff we give them their religious celebrations off. We have some staff who need space to pray which we do make sure they have, and when staff need to fast for religious reasons, we tweak break times for them, so they don’t work too long without a break.”