The Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people andtreated them with compassion, kindness, dignity and respect. At the last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this. 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff always treated people with kindness, empathy and compassion and respected their privacy and dignity. People were supported by staff who knew them well and who responded sensitively to their emotional and physical needs. Relatives told us staff were kind, caring and thoughtful.

Staff treated people as individuals and made sure the care, support and treatment offered met their needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Relatives consistently described how staff took time to understand people through observation and ongoing relationships, which helped them recognise people’s needs and wishes, even when these were not verbally expressed. A relative said, “We are alwaysasked what we think [person] likes and dislikes. We feel [person] is very much treated like an individual.”

Staff promoted people’s independence. They made sure people knew their rights and had choice and control over their own care, treatment and wellbeing. People were encouraged to do tasks for themselves where possible, with staff offering assistance only when needed. This helped people remain actively involved in decisions about their care and daily routines, in line with their abilities.

Staff listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. We observed staff were responsive to individual’s needs and people confirmed this was the case. Staff were knowledgeable about each person and could describe their needs, including how any of their cultural needs were met. We observed lots of very positive interactions and found 1:1 support was provided in a very considerate and compassionate manner which was unobtrusive.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. They encouraged the staff team to have an active voice in the operation of the service. Staff reported good access to training, regular supervision, team meetings and handovers, which helped them feel confident and equipped to support people safely and consistently. Staff felt morale at The Court could be improved by the concerns around staffing arrangement being resolved. One staff member told us, “I really love my job and find it is a very rewardingjob, however in The Court we are always understaffed and this makes it more difficult. The other houses don’t seem to have the same problem, which is frustrating. Although we have raised it nothing has changed.”