Moorpine

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people andtreated them with compassion, kindness, dignity and respect. At the last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this. 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff always treated people with kindness, empathy and compassion and respected their privacy and dignity. People were supported by staff who knew them well and who responded sensitively to their emotional and physical needs. Relatives told us staff were kind, caring and thoughtful. Professionals also described a caring culture, noting that staff were, “Deeply committed to achieving the best outcomes for the people they support and their families, always ensuring that the individual remains at the centre of everything they do.”

Staff treated people as individuals and made sure the care, support and treatment offered met their needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Relatives consistently described how staff took time to understand people through observation and ongoing relationships, which helped them recognise people’s needs and wishes, even when these were not verbally expressed. A relative said, “We are oftenasked for our opinions and ideas around [person’s] likes and dislikes. We are currently buying tickets for shows that [person] might enjoy because they can manage theatre visits. There is always good feedback after [person’s] been out.

Staff promoted people’s independence. They made sure people knew their rights and had choice and control over their own care, treatment and wellbeing. People were encouraged to do tasks for themselves where possible, with staff offering assistance only when needed. This helped people remain actively involved in decisions about their care and daily routines, in line with their abilities and preferences. A relative said, “We feel confident that any future changes as [person] ages will be managed as well.We are aging, too, so it’s comforting to feel this.”

Staff listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. We observed staff were responsive to individual’s needs and people confirmed this was the case. Staff were knowledgeable about each person and could describe their needs, including how any of their cultural needs were met. We observed lots of very positive interactions and found 1 to 1 support was provided in a very considerate and compassionate manner which was unobtrusive.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. They encouraged the staff team to have an active voice in the operation of the service. Staff described Moorpine as a happy, supportive and rewarding place to work and said they felt valued, listened to and well supported by managers. A staff member told us, “I really enjoy working here. The team is friendly and supportive, and it is a positive environment where we focus on the people we support.” Staff reported good access to training, regular supervision, team meetings and handovers, which helped them feel confident and equipped to support people safely and consistently. This stable and motivated workforce had a positive impact on people’s experiences of care.