- Care home
Oxenford House
Assessment report published 16 October 2026
Contents
Ratings
Our view of the service
Date of assessment 27 July 2026 to 19 August 2026.
Oxenford House is a residential care home providing accommodation and personal care for older people, including people living with dementia. At the time of our assessment, 22 people were living at the service and receiving a regulated activity.
Oxenford House provided highly personalised care within a warm, inclusive and person-centred culture. People, relatives, staff and professionals consistently described positive experiences of the service and spoke positively about the caring and supportive environment created by the management team and staff.
People received care that reflected their individual needs, preferences, life histories and aspirations. Staff knew people well and adapted support to help them achieve outcomes that mattered to them.
Staff worked with healthcare professionals and community services to ensure people received coordinated and responsive care. People benefited from timely access to healthcare support, regular monitoring of their wellbeing and prompt responses when needs changed. Relatives described improvements in their family members' health, wellbeing and quality of life following admission to the service.
The provider promoted independence, choice and inclusion. People were supported to remain connected to their local communities, take part in meaningful activities and maintain relationships, interests and cultural or spiritual practices that were important to them. Community engagement and partnership working were notable strengths of the service.
People consistently told us they felt safe, and there was a positive culture of openness, learning and continuous improvement. Staff understood their responsibilities for safeguarding people and demonstrated a commitment to delivering safe, compassionate care.
Leadership was visible, approachable and well respected. Staff felt valued and supported and were encouraged to contribute ideas and develop their skills. Effective governance systems enabled leaders to monitor quality, respond to feedback and drive continuous improvement.
Throughout the assessment, we saw evidence of positive outcomes for people and a clear commitment to providing high-quality, person-centred care. People benefited from support that promoted dignity, independence, wellbeing and quality of life.
People's experience of this service
People consistently told us they were happy living at Oxenford House and described feeling safe, valued and well supported. Feedback reflected the caring, person-centred culture we observed throughout the assessment. People described staff as kind, respectful and responsive and told us they felt listened to and involved in decisions about their care and daily lives.
People told us staff treated them with dignity and respected their choices. Comments included, “They are all nice and kind. I can't say I would ever find fault,” and “Everything I do is my choice and staff respect that.” People described having control over their daily routines, activities and the support they received.
People consistently spoke about the positive impact the service had on their wellbeing and independence. Staff encouraged people to maintain existing skills, remain active and participate in activities that were meaningful to them. One person told us, “It's a nice place and I am happier that I am not having to cope at home, alone, any longer.” Another said, “I go on all available trips and enjoy getting out into the community.”
Relatives were overwhelmingly positive about the care provided. They told us staff knew their family members well, communicated effectively and supported people to achieve positive outcomes. One relative said, “[Family member] has reduced anxiety, improved engagement and increased social participation.” Another told us, “Within 1 day, [family member] was downstairs, dressed and walking with a frame.”
Families also described the service as welcoming and supportive. One relative told us, “The care at Oxenford is exemplary; positive, personal, patient and loving.” Another reflected, “It feels like a family.”
Feedback throughout the assessment demonstrated that people experienced care that was compassionate, personalised and responsive. People and their relatives consistently described positive relationships with staff and spoke about improvements in wellbeing, confidence, independence and quality of life since receiving support from the service.