Widecombe Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

We have not awarded this service a score for Caring.

Find out about when we will not publish a key question score and what we look at when we assess Caring.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. During our assessment we observed people being treated with kindness, empathy and respect. We saw staff ensuring people’s privacy and dignity by knocking on people’s doors before entering and closing doors when supporting people with their care.

Staff we spoke with knew the people they cared for. One staff member told us, “We ensure care is person centred, we promote dignity, like if a person wants a male carer not a female carer.”

A relative told us, “The quality of the service is very good. The care workers are very caring.”

The provider did not always make sure people’s care, support and treatment met people’s needs and preferences. We saw people being treated as individuals, and staff told us how they supported people’s needs. However, care plans we saw did not always reflect how to support people’s needs. For example, a communication care plan did not identify the needs and preferences a person required for communication support from staff. This meant the person’s communication needs were at risk of not being met. The registered manager responded in ensuring the care plan reflected how the staff were supporting the persons communication needs.

The provider did not always promote people’s independence, so people did not always know their rights and have choice over their well-being. People told us they would like more opportunities to go out in the community. One person told us, “I last went to the pub, about a month ago.”

Records showed people had minimal opportunity to go out in their community. The activities planners we saw offered activities for people Monday to Friday with support from an activities coordinator. We were told that activities for people at weekends were reliant on support from care staff. Records showed activities at weekends took place in people’s rooms with no group activities available.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

We observed staff responding promptly to call bells which ensured people’s needs were met in a timely manner. We observed staff offering regular refreshments and supporting people’s needs with dignity and respect.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff received regular one to one supervision with a member of the senior team. This meant that staff were supported and given opportunity to discuss their learning and development. Staff told us that they felt listened to. One staff member told us, “[registered manager] has helped me and [registered manager] is great as a manager.”