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Chelston Park Nursing and Residential Home - Chelston Gardens Dementia Nursing Home Outstanding

All reports

Inspection report

Date of Inspection: 30 November and 3 December 2012
Date of Publication: 12 January 2013
Inspection Report published 12 January 2013 PDF

Overview

Inspection carried out on 30 November and 3 December 2012

During an inspection in response to concerns

This inspection was brought forward in response to anonymous concerns received by CQC relating to possible moving and handling issues resulting in bruising. However, we had no specific information given to us about who had been affected. During this inspection we did not find concerns relating to moving and handling or unexplained bruising.

At the time of our inspection there were 84 people living at the service. To help us understand the experience of people with dementia we used our SOFI (Short Observational Framework for Inspection). This involved us observing three people who used the service for a period of at least one hour and recording their experiences at regular intervals. During the inspection we met or saw the majority people living at the service; we spoke with 11 people in depth. We also spoke with 11 relatives; two visiting professionals and 17 members of staff, including the management team. Prior to the inspection we received a completed �share your experience� form from a family member expressing their gratitude for the care and support given to their relative. We observed that in the main staff treated people with respect and we saw that staff were responsive, considerate and kind when supporting people. Comments from people using the service included; �I am very happy here�, �We are well cared for�, �staff are respectful and address me politely�, �It�s like home here�there is lots to enjoy�, and �Everything is very nice here�.