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Archived: The Raphael Hospital Requires improvement

All reports

Inspection report

Date of Inspection: 19, 20 September 2013
Date of Publication: 6 November 2013
Inspection Report published 06 November 2013 PDF


Inspection carried out on 19, 20 September 2013

During a routine inspection

Patients and relatives were pleased with the quality of care. One patient said,� they know me well � the physio is good�. One relative commented,� they give me hope � they simplify things, I am no longer overwhelmed by the complexity of things�. We saw that there were thorough assessments of patients' care needs and care was tailored to meet them.

The Raphael Medical Centre(RMC) worked closely with other providers and in particular through its participation in the Kent Acquired Brian Injury Forum (KABIF).

All the patients and relatives that we spoke with felt safe at the RMC. One patient said, when asked about raising safety concerns, �I would be listened to by staff�. Another, a relative of a patient who was not able to communicate, said, "I would recognise it (if the person were being abused)�.

The RMC was clean and there were procedures in place to protect people from acquiring preventable infections.

There were proper recruitment process in place and staff had been vetted before being employed in order to protect patients who used the service.

The provider did not have an effective system in place to identify, assess and manage risks to the health, safety and welfare of people using the service and others..