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Archived: The Raphael Hospital Requires improvement

All reports

Inspection report

Date of Inspection: 22 March 2013
Date of Publication: 25 July 2013
Inspection Report published 25 July 2013 PDF


Inspection carried out on 22 March 2013

During a routine inspection

People using the service had their capacity to consent assessed. Where they were able to make decisions for themselves, people had signed their consent to treatment. We saw that people were able to make choices and refuse care if they wished. Where people were not always able to make decisions for themselves, we saw that this had been discussed with relatives where possible, and the correct procedures were followed to ensure that people were cared for in their �best interest� and their rights were protected under the legislation such as the Mental Capacity Act.

People had their needs assessed, and care plans and therapy timetables developed and implemented. There was a seven day a week therapy programme. Most of the people we spoke with, or their relatives, were positive about the service. One relative told us that �on the whole� they were �very happy with the care�. Another relative told us it was an �amazing place�, and others that the service was �brilliant, fantastic!�

We found that there were processes in place for the management and handling of medication. There were sufficient numbers of staff employed.

We saw that there was a process in place for managing complaints. People or their relatives that we spoke with told us that they felt able to raise concerns, and that these were usually addressed. Some people told us they had had problems, but these had been resolved.