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The Firs Residential Care Home Requires improvement

All reports

Inspection report

Date of Inspection: 19 October 2012
Date of Publication: 4 December 2012
Inspection Report published 4 December 2012 PDF


Inspection carried out on 19 October 2012

During a routine inspection

One of the people we spoke to said they were able to decide what they wanted to do or have for themselves. They told us, �I wanted a cup of tea at six o�clock the other morning and they brought it.� Another person told us they were very independent and looked after their own care.

We had a discussion about the home with three people around the dining table. They made a number of complimentary statements about their experience within the home. These included, �The staff do everything they can to make it right for you�, �The food is wonderful�, �We have great activities� and how welcoming everyone was to their friends and family. One person told us, �The Queen could not be looked after better. If we can�t look after our selves at our homes we couldn�t be in a better place.� Another person who was listening nearby to our discussion came over and said, �Every word they said is true.�

People told us they felt safe in the home. One person said, �It is very safe here, it looks safe.� Someone else said, �If you say you need something they are there. I feel very safe.�

One of the people who lived in the home said, �They are fully trained, I know it is good training because the results are good. If the training wasn�t good the results wouldn�t be good.� We were told by someone else, �You see bad reports about care homes in the press, there is nothing like that here.�