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The Beeches (Seven Kings) Good

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Inspection report

Date of Inspection: 15 May 2014
Date of Publication: 12 June 2014
Inspection Report published 12 June 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 15 May 2014, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

We spoke with two people who used the service and looked at three care plans. People told us that they were satisfied with the care and treatment they received. One person told us, "The staff are good.” Another person said “The staff are Okay”.

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. Each person had a care plan and records showed these to be individualised. Before people started using the service their needs were assessed and we saw that people's needs were reviewed on a regular basis. This meant that staff had information and knowledge about the person and how to meet their needs as safely as possible.

Any potential risks were identified and steps taken to reduce and where possible, eliminate the risks. For example, one person who used the service required support around going out in the community as a group. The care plan showed that risk assessment had taken place regarding this and there was guidance and actions for staff to follow.

Staff handovers took place three times a day so that staff were able to see what care had been delivered after each shift. This meant there were processes in place to make sure people were receiving the care they needed.

People maintained good health because the service worked closely with health and social care professionals. For example, systems were in place to ensure the people had regular appointments with the doctor, optician and dentist. Each appointment was recorded in the person's care plan and any action taken. This meant that people's health and welfare were being addressed.

Where people had culturally diverse needs identified, those needs were planned for in the care plans. On one of the care plans we saw that care plan objectives had been specifically identified to meet the person’s cultural needs for example to serve them halal food.