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The Beeches (Seven Kings) Good

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Inspection report

Date of Inspection: 23 August 2013
Date of Publication: 25 September 2013
Inspection Report published 25 September 2013 PDF

Overview

Inspection carried out on 23 August 2013

During a routine inspection

The service was providing care to nine people with mental health needs. We spoke with four people as part of the inspection. People using the service were happy with their care. One person said, "I am comfortable here." Another person said, "the staff are friendly people."

The service assessed people's individual needs and preferences to ensure they received appropriate support. People told us they were offered choices and their wishes were respected. Staff obtained people's consent before providing care. The staff worked with other professionals to help people gain independent living skills and encouraged people to take part in activities and the local community. People told us they liked their rooms and we saw that the environment was comfortable, suitably furnished and clean.

People using the service were positive about the staff and described them as "helpful". Staff told us they had received effective induction, training and supervision to carry out their roles. The senior staff actively monitored the quality of care in the home. The manager sought feedback about the service and was responsive to suggestions for improvement.