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Archived: Romney Cottage Residential Care Home Inadequate

We are carrying out a review of quality at Romney Cottage Residential Care Home. We will publish a report when our review is complete. Find out more about our inspection reports.
All reports

Inspection report

Date of Inspection: 28 October 2013
Date of Publication: 20 November 2013
Inspection Report published 20 November 2013 PDF


Inspection carried out on 28 October 2013

During an inspection in response to concerns

We used a number of different methods to help us understand the experiences of people using the service, because some of the people who lived there had complex needs which meant they were not able to tell us about their experiences. We observed how people spent their time during the day, how staff met their needs and how people interacted with staff. We spoke individually with two people and with two members of staff.

We observed that people were encouraged to make choices about their daily lives. Their choices and preferences were recorded on their care records and respected by staff.

People�s needs were assessed before they moved to the service to make sure that it could meet them. We saw that people�s care records were mostly kept up to date. Any changes in needs were recorded and the service made sure that people�s health needs were met and they saw health care professionals when they needed to. We telephoned a social care professional who told us that the service made sure they were contacted if there were any concerns or queries about the health or welfare of the person they supported, and that staff followed the advice they gave.

We observed that staff were respectful towards people and treated them in a dignified way. A person told us �If I ask them (staff) something they always answer it if they can�.