Meadowcroft Health Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 85 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People told us staff were kind and caring. One person told us, “They’re all super and treat me well.” We observed that staff knew people well and demonstrated an in-depth understanding of their individual needs. They anticipated needs, responded patiently, and provided care with genuine warmth. For example, when one person became distressed, staff quickly identified the cause and offered reassurance until the person felt settled. This meant people were supported by a caring and compassionate staff team who knew them well.

The provider demonstrated outstanding practice in treating people as individuals, ensuring care, support, and treatment were highly personalised and fully responsive to their needs and preferences. The service consistently considered people’s strengths, abilities, aspirations, culture, unique backgrounds, and protected characteristics. For example, the provider funded an occupational therapist to support people whose mobility had declined, which ensured timely assessments and avoided unnecessary delays. The registered manager also delivered specialist, person-centred training on personality disorder, which enabled staff to apply current research and best-practice guidance in everyday care. One staff member commented, “There have been a lot of improvements, especially in understanding personality disorder, which has been offered to all staff.”

Staff empowered people to express their feelings freely, without judgement, and tailored support to individual preferences. For instance, one person was supported to lie on the floor in a darkened room, while another expressed themselves through writing on walls. Staff carefully balanced safety with respect for choice, showing deep understanding of each person’s needs.

This meant people consistently received exceptionally personalised, compassionate, and evidence-based care that maximised independence, promoted wellbeing, and achieved the best possible outcomes. During our site visit, we observed people receive personal care in ways that reflected their personalities and preferences. People told us they were treated as individuals and staff took account of their needs and preferences. One person told us; I can go out by myself and know the codes to get in and out and don’t need to sign. I’ll go to the Toby or McDonalds.” This meant people received care that recognised their strengths and abilities.

The provider demonstrated exceptional practice in promoting people’s independence, ensuring they understood their rights and had genuine choice and control over their care, treatment, and wellbeing. People were empowered to progress successfully from secure mental health settings to community-based residential living, with carefully planned support to ensure smooth and positive transitions.

Within the care home, a home-style kitchen allowed people to develop practical skills in cooking and cleaning and build confidence in daily living skills. As people prepared for more independent living, the provider funded a residential house where they could practise managing a household in a less secure setting. Two people had progressed to living in the residential home, and manage tasks such as shopping, making appointments, lawn care, and integration into the community. This step-by-step approach enabled people to gain the skills, confidence, and independence needed to eventually live successfully in their own homes.

People were supported to learn knew skills and expand their knowledge. One person told us, “I did a mediation course at a [local] library. And I did a 2-hour first aid course at Meadowcroft the other day - about what to do for cuts or burns, heart attack and things - it was really good.”

This meant people were fully supported to achieve independence, make informed choices, and take control of their lives, with care that was personalised, empowering, and focused on real-life outcomes.

The provider listened to and understood people’s needs, views, and wishes, responding promptly and effectively to minimise discomfort, concern, or distress. People told us they were supported to make their own choices and that their preferences were respected. One person said, “I do my own washing and drying and we have our own times and routine. I’ve been able to help paint the new fence and feed the birds.” Another said, “I can do most things for myself, so get up when I want, have a shower, go for breakfast, have a walk, and get meals to pick.”

We observed staff interact with people in a warm and personalised way, which demonstrated excellent knowledge of individual needs. Staff responded quickly when support was required, offering reassurance to anyone experiencing anxiety or distress. Staff were patient and kind, took time to sit with people until they felt calm and relaxed. This meant people’s immediate needs were responded to and staff knew people well to deescalate people’s distress.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. All staff we received feedback from told us the management team were hands on and approachable. Staff had regular one to one supervision and staff told us these were meaningful and useful. One staff member told us, “Supervisions are very important, helping staff achieve their goals and helping them improve in their role makes the team stronger.” Staff had a room where they could go and have protected time away to have a break. There were staff recognition awards, for example the clinical lead was awarded for their contribution to outstanding care for the improvements they made to medicines care, care plans, reviews and supporting people to have regular home visits with their families. This meant positive practice was recognised and encouraged, which helped to promote a strong person-centred culture.