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Herons Lea Residential Home Limited Good

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Inspection report

Date of Inspection: 3 May 2012
Date of Publication: 8 June 2012
Inspection Report published 8 June 2012 PDF


Inspection carried out on 3 May 2012

During a routine inspection

We visited Heron�s Lea on Thursday 3 May 2012 between 10am and 5:45pm. We visited four people who lived there in their private rooms and spoke with or observed all other people in the lounge or dining room. We met with three people who were friends or relatives of people in the home and who had visited frequently.

We met with the registered manager and three staff on duty. We also looked at the daily records relating to the care and support people received. Later we phoned District Nurses who had visited regularly.

One person said, �I can�t fault anything. The staff are nice, the food is nice � I�ve never eaten so much in my life.� This person liked to eat in their room, but would go to the lounge when there was musical entertainment.

One relative thought their family member had �a lovely room, staff they enjoy and good company�. They confirmed that at the time of admission they were given a contract and they were aware that the home might not always be able to suitably care for a person if their care needs increased significantly.

We saw, after serving lunch, care staff brought their packed lunches to the lounge, and sat with the people who lived in the home. They gently coaxed and encouraged people who were still eating to eat their food, with cheerful smiles.

Health care professionals who had visited the home regularly told us that they had always found staff to be helpful and caring, and had observed a good standard of care.

Staff said they found that confidentiality was respected.

Staffing levels at night had been increased so that there were two awake staff (rather than one awake and one sleeping-in in case they were needed). This was so that they could meet the increased needs of more highly dependent people.

Suitable arrangements for storing medication had been provided. Although we saw that staff worked with care, a system of delivering medication was in use that is not approved by professional bodies, and may result in unsafe delivery of medication.