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Herons Lea Residential Home Limited Good

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Inspection report

Date of Inspection: 12 November 2013
Date of Publication: 7 December 2013
Inspection Report published 07 December 2013 PDF


Inspection carried out on 12 November 2013

During an inspection looking at part of the service

When we visited the home on the 02 June 2013 we raised concerns with the registered manager about how the home was ensuring people�s consent to care and treatment was being sought and the records of people�s care were current and reflected people�s needs. We asked the registered manager to address these concerns and send us an action plan on how they were going to address these concerns. They told us they would have achieved this by the end of July 2013.

We contacted the registered manager in the July to ensure they were on track. We returned on the 12 November 2013 to review the progress that had been made and to ensure the changes agreed by the action plan had been achieved and put in place.

On the day we visited we were advised that there were 20 people living in the home. We reviewed nine records kept by the home that included people�s care plan (the detail of how they wanted or needed to have their personal care needs met), daily records and logs of people�s care for those who were poorly and required a higher level of care and support. We did not speak to people who lived in the home or family. We did however speak to the registered manager for the first half hour and a senior carer after that during our visit. We could also hear and observed how staff communicated with people.

We found that people�s consent to care and treatment were in place and the records of people�s care plans were up to date and reflected people�s current needs.