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Herons Lea Residential Home Limited Good

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Inspection report

Date of Inspection: 2 June 2013
Date of Publication: 28 June 2013
Inspection Report published 28 June 2013 PDF


Inspection carried out on 2 June 2013

During a routine inspection

We spoke with four people who lived at Herons Lea residential home. People told us, �The staff are all very kind�, �its like a home from home�, �can�t fault anything� and �they are all very friendly, willing to help�.

A relative told us, �Its wonderful here� and �I wouldn�t have X anywhere else�.

As part of our inspection we also spoke and met with the registered provider, the registered manager, care staff, a member of the housekeeping staff, and the chef.

During our inspection, we observed all staff interacting with people in a kind, compassionate, supportive and appropriate manner.

We found, people's needs were assessed and care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

People were cared for in a clean, hygienic environment.

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

Appropriate checks were undertaken before staff began work and there was an effective complaints system available.

Where people did not have the capacity to consent; the provider did not always act in accordance with legal requirements. We also found people were not fully protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were not always maintained.