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Queen Elizabeth's Foundation Dorincourt Requires improvement

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Inspection report

Date of Inspection: 5 March 2013
Date of Publication: 9 April 2013
Inspection Report published 9 April 2013 PDF

Overview

Inspection carried out on 5 March 2013

During a routine inspection

There were 37 people using the service at the time of our inspection visit. We spoke with the ten members of staff that were on duty and with six people who used the service. We also spoke with two relatives and we made observations throughout the visit. We saw that staff communicated with people in a calm manner and in a way that they understood. We observed that they were doing this respectfully and treating each person as an individual. For example, one person became upset so staff took them to a quiet room to talk in private. We saw that staff supported people during mealtimes and offered regular refreshment.

All the people we spoke with told us that there were lots of activities and outings on offer at the centre. We observed a wide range of these activities during our inspection. For example, arts and crafts, sports activities and life coaching. One person told us that they had the opportunity to have one to one time with a life coach so that they could talk about their aims and achievements.

We spoke to staff about their knowledge of safeguarding. All staff were able to tell us that they were aware of their role and responsibilities in relation to safeguarding and knew what to do when reporting incidents.

All the staff members we spoke with told us that they felt supported. However, they all said that there were concerns about staffing levels. This was confirmed by the manager and by people using the service.