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Archived: Medecins du Monde UK (Doctors of the World)

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All reports

Inspection report

Date of Inspection: 15 November 2013
Date of Publication: 4 January 2014
Inspection Report published 04 January 2014 PDF


Inspection carried out on 15 November 2013

During a routine inspection

At our previous inspection we found the service non compliant with keeping emergency procedures up to date, updating policy and procedures for staff about safeguarding children and adults, emergency medications were out of date for safe use, staff and volunteers did not have access to relevant training and that systems for mentoring the quality of the service were not used. As a result of our previous inspection the provider had closed the service temporarily to carry out a review, which we found had led to positive changes to the way the service was now operating. We make reference to the steps that the provider had taken to comply with the regulations later in this report.

One person we spoke with was using the service for the first time, the other had used the service a few times before. The person who was making their first visit told us they had felt satisfied with the advice that had been given to them and said �I would come here again if I needed to, but they have helped me find a doctor near where I live.� The other person said �I have always been happy with the help I have been given and tell my friends that they should come here for help.�

The manager told us a quarterly clinical governance and quality board had been established by the provider. As the service had only recently started operating after a period of closure this board had not held their first meeting as yet. We will look at the effectiveness of these arrangements at our next inspection.