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Archived: Medecins du Monde UK (Doctors of the World)

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All reports

Inspection report

Date of Inspection: 18 March 2013
Date of Publication: 1 May 2013
Inspection Report published 1 May 2013 PDF

Overview

Inspection carried out on 18 March 2013

During a routine inspection

People we spoke with were using the service for the first time. They had referred themselves for consultation and told us that they felt safe using the service, that they had been treated with respect, and that their questions were answered in full.

Some people had concerns about the lack of privacy in the reception area.

Staff were able to describe their specific responsibilities in managing foreseeable emergencies. However there was no paediatric emergency equipment or medicines available, and we found emergency medicines that had passed their expiry date which could put people at risk.

Some staff and volunteers were able to describe their safeguarding responsibilities. However, there were no policies in place for safeguarding of vulnerable adults and not all staff were able to correctly describe the safeguarding referral process. There was no safeguarding information available for people using the services. Most of the staff had not attended safeguarding training.There were no clear policies in place regarding arrangements for treating children or staffing for children.

There was a variation in the provision and uptake of training and development for staff and volunteers. Not all staff and volunteers we spoke with were aware of the existence of clinical policies they should be following.

There were some opportunities for staff and people using the service to give feedback to the provider, which was reported to a Board of Trustees and acted upon.