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Archived: Arlington House Residential Care Home

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Inspection report

Date of Inspection: 29 October 2013
Date of Publication: 23 November 2013
Inspection Report published 23 November 2013 PDF

Before people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)

Meeting this standard

We checked that people who use this service

  • Where they are able, give valid consent to the examination, care, treatment and support they receive.
  • Understand and know how to change any decisions about examination, care, treatment and support that has been previously agreed.
  • Can be confident that their human rights are respected and taken into account.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 29 October 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information sent to us by commissioners of services.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes

Reasons for our judgement

The people using the service who were able to tell us said that they were happy living in the home. They told us that they were encouraged to make their own decisions about their daily lifestyles and about things that were important to them. Comments included, " I am asked what I want to eat and where I want to sit " "the girls help me to choose what I want to wear each day" and " I can stay in my room if I want to."

We observed how people were supported and cared for. Staff treated people with respect. They explained to people what they were going to do before they started. We saw where one person refused a particular offer of assistance and the member of staff respected their wishes but tried again later.

People were offered choices where possible and any decisions made were also respected. People's individual care plans also identified their choices and preferences regarding their daily lifestyle.

Residents or their relatives had signed their care plans.