Acomb Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Care staff treated colleagues from other organisations with kindness and respect.

People consistently described staff as caring and attentive. One person said, “I take part in activities. The care is first class and if it is not right, they put it right.” People said staff took time to sit with them, offer reassurance and respond sensitively when someone was upset. Interactions were warm and respectful, and people told us they felt valued and comfortable with staff.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. One person said, “The care is very good, they treat everyone equally.” Other people told us staff understood their routines and interests, including music‑based activities, gardening and social groups. People were supported to express what mattered to them, and relatives said staff recognised each person’s background and needs. This helped ensure care was tailored and meaningful.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People told us staff encouraged independence and offered choice in daily life. They chose how to spend their day, which activities they joined in and what they preferred to eat. One person said, “I take an active part in the activities. I am one of the gang.” People said they were able to do as much for themselves as possible, with staff offering encouragement and appropriate support.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People told us call bells were answered quickly and staff were attentive throughout the day. One person said, “The response by staff is wonderful.” We observed staff responding to requests for help, offering additional food and drinks and checking on people’s comfort. People said staff noticed when they appeared worried or unwell and acted quickly.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff worked well together, supporting each other and maintaining a calm and reassuring presence for people. One staff member said, "Any changes are communicated promptly, documented in care records, and shared during handovers and meetings to ensure continuity of care."This helped staff provide compassionate and person‑centred care.