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Archived: Southmoor Lodge Care Home

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Inspection report

Date of Inspection: 25 October 2013
Date of Publication: 3 December 2013
Inspection Report published 03 December 2013 PDF | 80.82 KB

Food and drink should meet people's individual dietary needs (outcome 5)

Meeting this standard

We checked that people who use this service

  • Are supported to have adequate nutrition and hydration.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 25 October 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People were protected from the risks of inadequate nutrition and dehydration.

Reasons for our judgement

On the day of our visit we saw that kitchen staff arrived early for their shift. The kitchen assistant told us, “I like to be here early so I can do some baking. We provide homemade cakes and things every day.”

A concern had been raised with us with regard to the food. We had been told that there was not enough to eat, no choice and the quality was poor. We did not find this to be the case.

We observed people having breakfast. The kitchen worker came out and asked each person individually as they were seated at the table, what they would like for breakfast. We saw people enjoy cereal and toast and fresh fruit was served. We saw that fresh fruit was available all day for people to help themselves. One person said they were able to have a bacon sandwich every morning. They said, “The food is generally good and there is usually a choice.” Another person who lived at Southmoor Lodge said, “I like the food. There is more than enough to eat. I know I can have something extra if I get hungry.” Another person said, “It’s not like home, but the food is very good.”

We spoke to a person who required a specific diet. They said they were able to eat most of the food that other people had but sometimes had to have different puddings. They told us their diet was catered for. They added, “There is enough choice but we don’t seem to get many vegetables.” All the people we spoke with said there was a good choice of food and they were accommodated if they wanted something different, or to eat at a different time of day. We saw that some people had requested to have a salad for lunch in place of the hot choices and this was provided. On the day of our visit we saw a choice of two hot meals and three hot puddings. We observed staff ask people for their preference and this was provided.

At lunch time on the South Wing there were four people who had chosen to eat independently in their rooms. This meant the care workers had to take their meals to them on trays. The remaining people were seated at three tables in the dining area. Two of these people needed support from a care worker to eat. The meals were brought out one at a time and placed in front of the people who used the service. Once all meals had been served, the staff sat with people that needed support. The atmosphere was relaxed and conversations took place between people who used the service and the staff.

Lunchtime in the West Wing of the home differed because there were more staff to assist people. People who required assistance from staff were seated together and a designated member of staff sat with them to provide the necessary assistance. We observed that people being assisted were in a different room to the others. A member of staff told us there were plans to bring another table into the main dining area which would be placed so that people could be assisted discreetly without being excluded from others.

After lunch, we spoke with the kitchen staff. We were told that the service does not employ a cook because the main meals were already prepared when purchased. We saw the freezers were stocked with a range of these meals providing variety and choice. A special oven was used to ensure the meals were re-heated in a manner which meant they were eaten at their best. The kitchen staff told us they had been using this system for over a year and had found it to be a success.

As well as stocks of the prepared meals, there were ample stocks of other foods, such as, cereals, bacon, eggs, canned foods, biscuits and ingredients for baking. We saw a variety of cakes had been baked and iced for people to enjoy during the afternoon. One person told us, “The food is excellent.” Another person who had lived at the home for more than two years told us, “The food is ok. I enjoy some things more than others but I have never been hungry or told I can’t have something.”