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Inspection report

Date of Inspection: 25 November 2013
Date of Publication: 4 January 2014
Inspection Report published 04 January 2014 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 25 November 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff and reviewed information sent to us by commissioners of services.

Our judgement

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

People who used the service and their relatives said they felt safe and secure in the presence of the staff who supported them. People in supported living told us that they could call staff at any time if they needed support and could also speak to the manager if they needed to. Relatives of people being supported in their own home, told us the managers and staff at the office were readily accessible if they needed to raise any issues.

There was a safeguarding policy and procedure in place for staff. A ‘service user protection policy’ in a pictorial format was available to help people protect themselves from abuse. Staff we spoke with told us that they had completed safeguarding training. We saw evidence of this in staff training records and in the comprehensive training materials that supported this. Staff showed an awareness of the process to follow if they were concerned that someone was being neglected or abused.

The service had submitted to us statutory notifications as required. We discussed with managers the processes followed in relation to two safeguarding cases on going at the time of the inspection and noted that appropriate action had been taken in the stages reached.

The service did not use restraint to control people when they displayed challenging behaviour. However, staff were trained in breakaway techniques to help protect people who used the service and enable staff to maintain their personal safety in the event of conflict.

At our inspection we were shown the procedures for supporting people to manage their money, including the system for recording and reconciling people’s finances. The process for reconciling financial transactions had recently been strengthened. The provider had updated the financial policy and procedure in June 2013 and related further training was being provided to all staff at the service. The provider carried out regular audits of the management of people’s finances at each supported living home. We saw recent audit reports which identified follow up action was required and this was reviewed at the next audit to check on implementation.