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Archived: Farriess Court

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Inspection report

Date of Inspection: 24 June 2014
Date of Publication: 7 August 2014
Inspection Report published 07 August 2014 PDF | 80.67 KB


Inspection carried out on 24 June 2014

During a routine inspection

We met ten people that lived in the home and three staff. Some of the people we saw in the home had memory problems or difficulty with communicating their needs. We spoke directly with six people living in the home, they were happy with the care they received and with the staff who cared for them. People told us, "Staff are always polite never rude" and "I like all the staff."

If you want to see the evidence supporting our summary please read the full report.

At our inspection we gathered evidence that helped answer our five questions.

Is the service safe?

Support plans reflected people’s needs and staff understood how to support people individual needs in line with their support plans. Support plans were written in an individual way ensuring people received personalised care from staff. There were arrangements in place to deal with foreseeable emergencies such as individual evacuation plans in case of a serious event such as a fire.

Equipment in the home was well maintained and serviced regularly. Refurbishment was taking place. There were areas that looked tired and worn but the provider was aware of these.

Is the service effective?

People’s health and care needs were assessed, and they and their representatives were involved in the agreement of their plans of care. The service worked well with other agencies and services to make sure people received care appropriate to their needs. We saw where people were supported by visiting doctors, specialists and district nurses on a regular basis.

Is the service caring?

We saw that people were treated with respect and dignity by staff.

Is the service responsive?

People had their needs assessed before moving to the service. We also saw that they were reviewed regularly and where people’s needs changed they were reviewed more frequently.

Is the service well-led?

Quality assurance systems were in place to make sure that managers and staff learnt from events such as accidents and incidents, complaints, concerns, whistleblowing and investigations Staff understood the standard of care expected of them by the provider. The manager spent time speaking with people who used the service on a daily basis to ensure any concerns were dealt with promptly. Staff told us they were clear about their role and responsibility.