You are here

Archived: Health Professionals Recruitment Services Limited - 67 Knightsbridge London

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 11 October 2011
Date of Publication: 8 November 2011
Inspection Report published 8 November 2011 PDF | 40.92 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 11/10/2011, checked the provider's records, reviewed information from people who use the service, talked to staff and reviewed information from stakeholders.

Our judgement

People benefit from safe quality care and support due to effective decision making.

User experience

CQC sent questionnaires to all of the people that use the service. All commented that the service liaises with them regularly to ensure they are happy with the service.

People did not directly comment on the assessment and monitoring of service quality in their agency questionnaires. They did tell us that they were satisfied with the way questions, concerns and complaints were responded to by the agency. Staff turned up on time, did the agreed tasks and stayed for the agreed time.

Other evidence

Our visit told us that spot check review visits were carried out on a frequency of one to three monthly depending on level of risk identified, for the person using the service and level of support they needed. There was also frequent telephone contact. This identified the level of quality of the home care packages and promoted consistency.

People who use the service were sent questionnaires as part of the agency quality assurance system.

Risks were assessed before care was provided, regularly reviewed and control measures put in place. The process was carried out in conjunction with multidisciplinary teams and any other health professionals involved in the package of care.