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Archived: Health Professionals Recruitment Services Limited - 67 Knightsbridge London

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All reports

Inspection report

Date of Inspection: 11 October 2011
Date of Publication: 8 November 2011
Inspection Report published 8 November 2011 PDF | 40.92 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 11/10/2011, checked the provider's records, reviewed information from people who use the service, talked to staff and reviewed information from stakeholders.

Our judgement

People are respected and encouraged to take part in decisions made about their care and support.

User experience

CQC sent questionnaires to all of the people that use the service. All commented that staff treated them with dignity and respect.

During our visit we looked at questionnaires from people who use the service sent to them by the agency. These told us people generally felt that their privacy and independence were observed and they were treated with respect. They were involved in care planning, how it was carried out and when it took place.

People were always kept informed about any change in their carer and reasons for the change.

They said the agency maintained regular contact with them to get their views and answered their queries and concerns. This was done by visit, telephone and e-mail. They said there was a complaints and compliments process they knew how to use.

Other evidence

As part of the compliance review we looked at information the agency kept. We saw evidence in those documents that people who use the service were treated with respect by staff who had been trained to do so. Records were signed and agreed by people using the service.

We spent time talking to staff who informed us that they have attended training provided by the agency, in respecting and involving the people they support and provided care to.

We were told by staff that they followed the care plan and will always asked if there is any other support required.