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Archived: Dovecott Care Home

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Inspection report

Date of Inspection: 23 October 2012
Date of Publication: 1 December 2012
Inspection Report published 1 December 2012 PDF

People's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)

Meeting this standard

We checked that people who use this service

  • Their personal records including medical records are accurate, fit for purpose, held securely and remain confidential.
  • Other records required to be kept to protect their safety and well being are maintained and held securely where required.

How this check was done

We reviewed all the information we have gathered about Dovecott Care Home, looked at the personal care or treatment records of people who use the service, carried out a visit on 23 October 2012 and observed how people were being cared for. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.

Reasons for our judgement

We looked at this outcome area during this inspection because we had received concerns that care records were not being held for the required length of time.

As part of the inspection we requested the provider sent us copies of some care records dating back to 2010 prior to the site visit. These were provided.

During the inspection we looked at the storage arrangements and care records of 11 individuals that had been archived. These included records for people still using the service and those who had left the service or had passed away. We found that records were held for the required period. We found that whilst these records were not filed in any particular order, the staff knew where the records were kept and were able to access the records requested.

We looked at a variety of other records during the inspection including staff training files and a selection of records relating to the management of the service. We found these to be appropriate, maintained in reasonable order and accessible. The provider may find it useful to note that the information contained within staff files was difficult to navigate as recruitment, training and supervision records were mixed together.