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Archived: Dovecott Care Home

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Inspection report

Date of Inspection: 16 March 2011
Date of Publication: 5 May 2011
Inspection Report published 5 May 2011 PDF

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There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

Our judgement

Our review of this service has shown us that there are sufficient staff to meet the individual care and welfare needs of the people who use the service and that staffing levels are regularly reviewed.

User experience

The group of people currently using the service have a variety of complex needs and communication difficulties and were not able to tell us directly about their care. We observed staff speaking with people in a kind, patient and respectful manner.

Relatives spoken with during the visit told us ‘the staff are lovely’’ and ‘the staff are very nice and kind’

Other evidence

When we inspected the home in March 2010, under the previous regulatory system, we received very positive comments about the staff from surveys and discussions during the visit. People told us ‘staff are very caring’ and ‘ staff maintain high standards all the time’. When we reviewed the staffing numbers that were available we found that sufficient staff were on duty and staff told us that they enjoyed working at the home.

As part of our assessment of this service we asked the provider for further information about how they comply with this outcome. The provider submitted this information in the form of a Provider Assessment of Compliance which describes in detail how this service was compliant with this outcome.

The provider told us that the home carries out dependency assessments to determine the dependency level of each person living in the home and that this is reviewed regularly. They told us that they use the Residential Forum staffing tool to calculate the number of staffing hours needed to meet the needs of each person. The provider told us that following review of these figures they had established that the staffing hours provided regularly exceeded those required to meet the care needs of people. They also told us that staff turnover was very low and that this ensured continuity of care for people who use the service and that staff were aware of people’s needs.

This outcome did not constitute part of the site visit that was conducted on the 16 March 2011. However, when we were assessing compliance with other outcome areas we made observations that were relevant to this outcome area.

When we reviewed care records we found that staff monitored the dependency levels of people and that these were regularly reviewed.

During the visit we observed care practices in the home. Staff appeared organised, had time to spend with people and there were enough staff available to meet the needs of people using the service at that time. The manager told us that they ensured additional staff were on duty at those times when people needed additional cares and gave the example of those people receiving end of life care.