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Archived: Dovecott Care Home

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Inspection report

Date of Inspection: 16 March 2011
Date of Publication: 5 May 2011
Inspection Report published 5 May 2011 PDF

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People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

Our judgement

Our review of this service has shown us that people who use the service are cared for by staff who have been properly recruited.

User experience

The group of people currently using the service have a variety of complex needs and communication difficulties and were not able to tell us directly about their care. We observed staff speaking with people in a kind, patient and respectful manner.

Relatives spoken with during the visit told us ‘the staff are lovely’’ and ‘the staff are very nice and kind’.

Other evidence

When we inspected the home in March 2010, under the previous regulatory system, we found that a robust recruitment process was in place to ensure staff were safe to look after people living in the home.

In October 2010 North East Lincolnshire Care Trust Plus conducted an audit of the quality of service provided at the home. They found that the home had recruited one new member of staff and that all of the required pre- employment checks had been conducted and that references were in place for this member of staff.

This outcome did not constitute part of the site visit that was conducted on the 16 March 2011. However, when we were assessing compliance with other outcome areas we made observations that were relevant to this outcome area.

The Manager told us that no new staff had been employed at the service since October 2010 and we observed very positive interaction between all staff members and the people living in the home.