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Archived: Dovecott Care Home

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Inspection report

Date of Inspection: 16 March 2011
Date of Publication: 5 May 2011
Inspection Report published 5 May 2011 PDF

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People should be given the medicines they need when they need them, and in a safe way (outcome 9)

Meeting this standard

We checked that people who use this service

  • Will have their medicines at the times they need them, and in a safe way.
  • Wherever possible will have information about the medicine being prescribed made available to them or others acting on their behalf.

How this check was done

Our judgement

Our review of this service has shown us that medicines are handled and administered appropriately. Policies and procedures are in place, staff have received training and regular audits are carried out to ensure that medicines are handled correctly.

User experience

The group of people currently using the service have a variety of complex needs and communication difficulties and were not able to tell us directly about their care. We observed that staff were kind and patient when supporting people to take their medicines.

Other evidence

When we inspected the home in March 2010, under the previous regulatory system, we found that improvements had been made to the medication administration records and that both medication practices and storage facilities to be satisfactory. The management had commenced audits of the medication systems and the records produced as a result of these audits included any actions or improvements the staff needed to make.

As part of our assessment of this service we asked the provider for further information about how they comply with this outcome. The provider submitted this information in the form of a Provider Assessment of Compliance which describes in detail how this service was compliant with this outcome.

The provider told us that the home had a system in place whereby all medicines were signed into the home, stored safely, recorded when administered and disposed of appropriately. They provided detail of the policies and procedures that were in place to guide staff and told us that medications were only administered by people who were suitably trained. The provider told us that as part of the end of life care strategy the home was able to carry a stock of anticipatory medication to support this aspect of people’s care.

As part of this assessment we conducted a site visit on 16 March 2011 when we observed a staff member administering medications. We found that the staff member that administered the medications was very patient and sensitive when she administered medications to those people who had little understanding. This member of staff sat with the resident and explained about the medication and waited until it was taken.

In December 2010 an audit of medication practices had been conducted by the pharmacy contracted to provide pharmacy services to the home. We reviewed their report and found that overall the medication systems in the home were well managed. However, at the time of the site visit the manager told us that action had not be taken with regards to the three good practice recommendations that had been made with regards to recording and storage of medication. Following the visit we received confirmation that action had been taken to address these recommendations.