- Homecare service
Saxon Care Solutions (Royal Wootton Bassett)
Assessment report published 8 December 2025
Contents
Ratings
Our view of the service
Date of assessment: 4 to 14 November 2025. Saxon Care Solutions (Royal Wootton Bassett) is a domiciliary care agency providing the regulated activity personal care to people living in their own homes. It provides a service to adults over and under 65 years, children, people with dementia and mental health conditions, people with sensory impairment and physical disabilities. This is the first assessment for this service since it registered on 8 July 2021. At the time of this assessment 36 people were using the service.
People were being cared for by staff who had been recruited safely and were well trained. Medicines were managed well and where needed people had support to access healthcare. The registered manager and senior care team carried out spot checks to make sure care was delivered to the providers standards. Staff had supplies of personal protective equipment and had training on infection prevention and control.
Assessments were completed and care plans produced which people had copies of. People were involved in regular reviews of their care. Risks to people’s safety were identified and risk assessments provided staff with guidance. However, we found some further details about health care were needed in risk assessment. We shared this feedback with the registered manager.
Incidents and accidents had been recorded. It was not always clear on the records what actions had been taken in response to incidents. However, learning from incidents had been shared with staff. The registered manager was responsible for 3 registered locations for the provider and shared learning across all services.
The provider had introduced a new care records electronic system which staff were learning to use. Training had been provided on how to use the system and once fully operational the provider and registered manager would have access to a wide range of data to help with monitoring quality and safety.
Management had a vision and culture based on listening and learning. Staff were encouraged to develop and learn new skills. Staff felt able to raise any concerns and were encouraged to visit the office regularly. The provider had systems and processes to support staff with their wellbeing and made sure staff were treated equally.
People's experience of this service
People and relatives told us they felt safe using this service. People were satisfied with the care staff that visited them. People and relatives said they thought staff were kind and caring. One person said, “Not a word of complaint about any of the staff.” People trusted the carers and said there was a good continuity of care.
People said they had a rota to inform them who would be visiting however, it could change at short notice. Overall people said staff arrived and left on time and there had been no missed visits. People had an out of hours service they could call if they needed information outside of office hours.
People said staff wore appropriate personal protective equipment when providing care and support. If people needed help with equipment, they said staff were competent and supportive.
People were satisfied with the support they had to manage their medicines. Relatives told us if there was anything to report staff contacted them to keep them updated. Leaders and staff liaised with healthcare professionals to make sure people had timely healthcare. People and relatives had access to people’s care plans.
People knew how to complain and felt able to raise a concern if needed. Overall people felt the service was well managed.