You are here

Ridgeway Manor Residential Care Home Requires improvement

All reports

Inspection report

Date of Inspection: 20 January 2014
Date of Publication: 7 February 2014
Inspection Report published 07 February 2014 PDF

Overview

Inspection carried out on 20 January 2014

During a routine inspection

We spoke with three people who live at the home. They were all satisfied with the care and support they received, how it was delivered and were happy living at Ridgeway Manor Residential Care Home. One person told us, "I do like being here. It's not the same as being at home but it's the next best thing". We also spoke with a visitor who said, "The care here is outstanding".

We noted that there were a variety of social events and opportunities provided, in both group and individual settings. The home also operated it's own minibus, used for the purpose of outings. The people we spoke with were happy with the number and types of activities on offer.

We saw that people's consent was obtained where possible before care and treatment was undertaken. We observed that the care given was safe and appropriate and based on effective care planning and risk assessments. This meant that people's individual needs were met and preferences were taken into account.

People were protected from abuse and cared for in a safe and inclusive environment. There were enough qualified, skilled and experienced staff to meet people�s needs. We also found that systems were in place for people and relatives to make a complaint about the service if necessary and that complaints were dealt with in a timely and satisfactory manner.