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Clifford House Residential Care Home Good

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Inspection report

Date of Inspection: 27 November 2013
Date of Publication: 4 January 2014
Inspection Report published 04 January 2014 PDF


Inspection carried out on 27 November 2013

During a routine inspection

When we visited the service there were 19 people living at the home. We spoke with three staff, the manager and six people who use the service. We viewed the care plans for seven people. People we spoke to were positive about their care and treatment and the skills of the staff. People told us, �staff are kind and come when called�. Another said, �thank goodness I have found a place I feel at home in�. People told us they felt treated with respect and that staff provided care in a manner that promoted their dignity.

However, there were not adequate arrangements in place to make sure staff acted in accordance with legal requirements where people who used the service did not have capacity to consent to their care and treatment. Adequate arrangements were not in place for ensuring that the service took account of the requirements of the Mental Capacity Act 2005 Deprivation of Liberty Safeguards. We observed that the care plans did not always provide sufficient detail about key risks to a person�s health and welfare and how these should be managed.

We found that people might not always be protected from abuse as staff did not have up to date safeguarding training. Key risks associated with the premises had not been identified including inadequate water safety checks and the risk of falls from unrestricted windows on the upper floor. We also found that the quality monitoring arrangements were not sufficiently robust.