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Inspection report

Date of Inspection: 3 January 2014
Date of Publication: 30 January 2014
Inspection Report published 30 January 2014 PDF | 88.7 KB

Overview

Inspection carried out on 3 January 2014

During a routine inspection

We found people were being looked after by friendly, supportive staff within a warm and homely environment. Care was personalised and reflected people’s choices and decisions. One person told us “It is lovely here, the staff are so friendly and we are like one big family.”

There were clear processes in place for what should happen when a person moved to another service, such as a hospital, which ensured that the person’s rights were protected and that their needs were met.

We found that the service was clean, tidy and there were no malodours in the building. However, we had a few minor concerns about infection control practices which we have addressed in our report.

We saw that there were sufficient numbers of staff on duty to meet the needs of the people who used the service. One person told us “I love living in this home, the staff are great and we are well looked after.”

The provider had an effective quality assurance system in place and people’s views and opinions of the service were listened to and acted on where necessary.

Records about people who used the service enabled staff to plan appropriate care, treatment and support. The information needed for this was systematically recorded and kept behind locked doors to keep it safe and confidential.