Broomgrove Trust Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Most people we spoke to told us that staff were kind and caring. A person told us, “Staff are very good, very kind, very helpful.” We observed kind interactions between people and staff. Staff were observed speaking to people kindly and treating them with compassion and dignity.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s preferences. They took account of people’s strengths, abilities and aspirations. There was a range of activities taking place in the home that people could chose to take place in. The service also ran regular resident meetings where people could discuss any changes they would like the service to make. The service had recently started undertaking day trips, with locations being suggested by people at the service.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care. People were able to personalise their living space and consideration had been given to ensuring that decoration supported people to orient themselves within the environment. Visitors were welcomes into the home and people who required support to maintain family links received this.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs and acted to minimise any discomfort, concern or distress. Staff were observed to respond to requests for support throughout the day. Care plans contained information about how to support people with alternative methods of communication and equipment to support people to communicate non-verbally was in place and used by staff.

The provider cared about and promoted the wellbeing of their staff, and supported staff in their roles. Staff told us that managers were supportive of their well-being needs. Staff gave examples of support they had received when they were experiencing difficulties either at work or with their health and well-being needs. Staff told us they liked working at the service and found managers approachable.