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Compton Care Group Limited Good

All reports

Inspection report

Date of Inspection: 20 November 2013
Date of Publication: 17 December 2013
Inspection Report published 17 December 2013 PDF

Overview

Inspection carried out on 20 November 2013

During a routine inspection

We spoke with four people, two relatives, eight staff members and the chief executive of the service.

We found that people�s privacy and dignity was respected. One relative said, �They close the doors and close the blinds to give people privacy.�

People received person centred care that met their needs. One person told us, �This place is amazing for me. I press the bell and they come straight away.�

Arrangements were in place to ensure that people were protected from the risk of abuse. Staff were aware of their duties to protect people and escalate any concerns.

Staff received appropriate support to carry out their role. We saw positive interactions and delivery of care carried out by staff. One person said, �You get instant attention from staff all the time.�

We found that robust systems were in place to monitor the quality of the service. Improvements were made and action was taken when needed. One relative said, �We have never needed to complain, but I would know what to do.�