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All reports

Inspection report

Date of Inspection: 22 January 2013
Date of Publication: 6 February 2013
Inspection Report published 6 February 2013 PDF

Overview

Inspection carried out on 22 January 2013

During a routine inspection

We carried out this inspection to check on the care and welfare of people. There were 13 people living at the hospice on the day of the inspection. We spoke with three people, five relatives, nine staff, and the clinical director.

Arrangements were in place for people who lacked capacity to make decisions. We found that people were asked for their consent before care was delivered. One person told us, �They always ask me if I want to do things before doing it.�

We found that people received care that met their needs. One person said, �They know all about the little things, and they give that personal touch.� We saw staff being attentive to people�s needs and support them appropriately.

We found that medication was appropriately stored, administered, and managed. One person said, �They are spot on with things like medication.�

We found that recruitment and section processes were consistent. Arrangements were in place to ensure that only staff suitable to work with vulnerable adults were employed.

People and relatives we spoke with knew how to complain. One person said, �If you could get a five plus for a place, this would have it.� People were complimentary about the staff and the service they received.