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Inspection report

Date of Inspection: 11 March 2013
Date of Publication: 9 April 2013
Inspection Report published 9 April 2013 PDF | 83.61 KB

Overview

Inspection carried out on 11 March 2013

During a routine inspection

During our visit we saw that people were treated with dignity and respect and peoples’ independence was encouraged. People were spoken to in a respectful way. We spoke with seven people who use the service provided by Prospects. They told us that “we are very really happy with the staff”.

Care and support was planned and delivered in a way that was intended to ensure people’s safety and welfare.

We saw two case files which had very thorough and comprehensive care and support plans. These provided detailed information about people’s support needs. We saw that the issues in the care plans were focussed on the individual needs of the person using the service.

People told us that they felt safe when being supported by staff from the Kings Centre.They told us that they if they had any concerns they would speak to staff or the manager who they knew personally. They also told us that they could tell family members or their social worker if they were worried about anything.

We found that staff received ongoing training and supervision which provided them with the skills and knowledge to meet the needs of the people they were supporting.

We found that there were good systems for assessing and monitoring the quality of service provision which protect people using the service against the risks of inappropriate or unsafe care, treatment and support.