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Inspection report

Date of Inspection: 3 October 2012
Date of Publication: 26 October 2012
Inspection Report published 26 October 2012 PDF | 88.9 KB

Overview

Inspection carried out on 3 October 2012

During a routine inspection

We observed staff providing support in a friendly and supportive manner and we found that people’s bedrooms were highly personalised, to ensure their individual preferences and wishes could be respected. We observed that people were clean and looked well looked after. People told us they were “Very happy” with the service provided and had no concerns. A visiting relative told us that staff were “kind” and were quick in providing assistance when required.

We found that a range of assessments of people had been carried out to ensure they were kept safe from potential harm, although we observed that reviews and evaluations of their support had not always been consistently recorded in recent months.

We found that staff were provided with training to help them to carry out their roles, however we found this had not always been renewed in a timely fashion.

We found that systems were in place to enable people to share their views about the service, but that administration systems needed further development to ensure that potential risks could be easily identified.