- Care home
The Grange
Assessment report published 19 April 2026
Contents
Ratings
Our view of the service
Date of Assessment: 17 March to 23 March 2026.
The Grange is a residential care home providing care and support to older people. The home is registered to support up to 18 people, and at the time of the inspection 17 people were receiving care.
People told us they felt safe living at the service. There were enough staff to meet people’s needs, and staff were responsive and available when needed. Staff were safely recruited and received the training and support required to carry out their roles. People received their medicines as prescribed, and medicines were stored appropriately. People’s needs and risks were assessed, and care plans were in place to guide staff. Regular checks and maintenance of the premises and equipment were completed, and the provider responded promptly to areas for improvement we identified.
People’s needs were assessed, and their health and wellbeing were monitored. Staff contacted external professionals when additional support was needed. Staff worked well together and with external services. People’s weight was generally stable, and they were provided with sufficient food and drink. People were supported to attend appointments, including dental care when required.
People were supported by a consistent staff team who knew them well. Feedback from people indicated staff were kind and caring. People were encouraged to make choices about their daily lives, and independence was promoted whenever possible. Staff told us they felt valued by the provider.
People received personalised care that reflected their needs and preferences, although this was not always fully recorded within care plans. Staff supported people in planning for their future, and the service had received positive feedback about the care provided to people approaching the end of their life. People felt able to share ideas or raise concerns, and there were various processes in place to gather feedback. People were supported to access the services they needed, and staff helped protect people’s rights.
People and relatives spoke highly of the registered manager and found them approachable and responsive. The registered manager had good oversight of the service, although some assurance processes were not consistently recorded in an auditable format. Staff were positive about working at the service, felt well supported, and said they could raise concerns if needed.
People's experience of this service
People and their relatives told us they were happy with the care and support they received. They said staff were kind, patient and always willing to help. People felt safe living at the home and said staff responded quickly when they needed support. One person told us, “I can’t fault the staff. I don’t have to wait very long when I need them.”
Relatives were also positive about the service. Several said their family members had settled well and were treated with dignity and respect. One relative commented, “It’s an absolutely wonderful place. The staff are so caring. I couldn’t have asked for any better.”
People said the food was good and that people were offered choices. Some said their appetite or weight had improved since moving into the home. Staff spent time chatting with people throughout the day, and people said they enjoyed these interactions. A few people said there were not many organised activities, but they still felt staff made time for them and supported them to do the things they enjoyed.
People and relatives spoke very positively about the registered manager. They said the registered manager was approachable, easy to talk to, and willing to listen if they had any worries. People told us they felt confident raising concerns and believed they would be acted on. Relatives said communication was good and that the registered manager kept them informed about any changes in their family member’s health or care. One person told us they felt “in good hands,” and several relatives described the registered manager as supportive, helpful and committed to people’s wellbeing.
Overall, people and their families were very positive about the staff, the manager and the care provided. They described the home as welcoming, supportive and homely.