- Care home
Georgian House Nursing Home
Report from 18 December 2024 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 27 March 2025 to 9 May 2025. We visited the service on 27 March 2025. Georgian House Nursing home is a residential care home providing support for up to 25 people aged 65 and over, with personal care and nursing care needs. Some people were living with the experience of dementia. At the time of our inspection, 22 people were living at the service.5
The home had a good learning culture to ensure they were consistently improving. Staff understood and managed risks. They protected and kept people safe from harm. The facilities and equipment met the needs of people using the service. The home was clean and well-maintained. There were enough staff with the right skills, qualifications and experience to care for people. The provider made sure staff received training and regular appraisals to maintain high-quality care. Medicines were well managed. Staff included people in the planning of their care and activities throughout the home. Staff monitored people’s health and worked well with other agencies to ensure the best outcomes for people. Staff treated people with kindness and compassion. They treated people as individuals and supported their individual preferences. Managers supported the wellbeing of the staff. The home had robust systems in place to ensure people could access the health support they needed. The provider and staff had a shared vision and culture based on listening, learning and trust. Staff felt encouraged to be open and supported to give feedback and were treated well when they did so. They were treated equally, free from bullying or harassment and people with protected characteristics felt supported and empowered. There were clear arrangements for accountability and staff understood their roles and responsibilities. Managers worked with the local community to ensure they delivered the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.
People's experience of this service
People and their relatives spoke highly of the staff and the quality of care they received at Georgian House. People told us they felt safe, were involved in the planning of their care and understood their rights. People said they received good quality care from knowledgeable staff who understood them and their needs well. A person said, “The staff here are like a family. I say that because they will do everything for each other amicably. They will also do cooking and cleaning at the same time as looking after patients. I would say that all the carers are excellent both in their work and their attitude.” We observed staff to be kind, caring and respectful. People were included, listened to and staff consistently interacted positively with them. A relative said, “They [staff] are all very kind and are always very pleased to see you. Watching them with other people, they are all very kind, caring and very patient.'
Healthcare professionals spoke positively about the staff.
The staff were knowledgeable and professional. Staff said they would recommend the home to friends and family and one staff member told us, “Yes of course [ would recommend the home to others]. I was thinking of my grandfather to be here. It would be nice here and it would keep him safe.”