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Inspection report

Date of Inspection: 30 October 2013
Date of Publication: 18 April 2014
Inspection Report published 18 April 2014 PDF | 75.52 KB

Overview

Inspection carried out on 30 October 2013

During a routine inspection

We spoke to four people who use the service and two relatives. The people who use the were very happy at the way that they were being cared for and the two relatives were happy at the care given. Comments included "The staff are marvellous and the food is good".

"Absolutely superb" and "Excellent care". A relative commented " The consistency of care is commendable". We found that the staff were supported and well trained to provide care to people who use the service.

We observed that the home had a happy and relaxed atmosphere and it was clean and tidy. We found that individual preferences were catered for and that people using the service were treated with respect and dignity.

We were told by the people using the service and their relatives that they would feel comfortable in approaching staff with any concerns they had. People using the service and their relative's felt that they were involved in their care and were kept informed of any changes.