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Inspection report

Date of Inspection: 22 August 2012
Date of Publication: 25 September 2012
Inspection Report published 25 September 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

The provider was meeting this standard.

User experience

All four relatives we spoke with told us that carers arrived on time and if there was a delay the carer would call them or the manager would contact them to inform them of the delay. They also said that they were contacted in advance if the service had to send an alternative member of the care staff due to staff absence.

Relatives told us they could contact the office at anytime if they required additional support. One relative said “I am able to ring them up; if there are any changes they let me know”. Another said staff were “very good”, “very nice” and very helpful”.

Other evidence

Peoples’ needs were assessed and care and treatment was planned and delivered in line with their individual care plans.

We viewed two sets of care records. Both detailed the initial assessment and home visit that had been carried out prior to people receiving care from the service. This provided staff with the information they needed to meet people’s care and support needs effectively.

The manager confirmed that she was in frequent contact with people and their relatives to ensure the changing needs of people using the service were discussed and action identified to ensure those needs were met. These actions included referrals to relevant professionals as well as providing updated information to care staff who were providing support. We spoke with one professional who worked closely with the service and they confirmed that they were kept up to date with a person’s changing needs.

We saw that assessments of the risks involved in providing care to individual people had been carried out to ensure that people received care safely.